Patient Ally Portal

FREQUENTLY ASKED QUESTIONS

 

Upcoming Appointments Feature. We ask patients not to rely on the ‘Upcoming Appointments’ feature of Patient Ally, as it is not consistently reliable. Remember to write down your appointments using your personal calendar, which you consented to in your signed agreement to work with us. You may also request automated appointment reminders by text or voice call, which will be sent 1-2 days before your appointment. If you select a voicecall, ensure your voicemail is set up and inbox is not full. If you need to confirm an appointment, you may contact us at (760) 650-2290 (option 7) during normal business hours, or message us on the portal. 

 

NON-USA based IP addresses will not be able to access the portal for security reasons. Please call to contact us if you will be traveling outside the USA.

 

Supported browsers are listed here. If you're unable to complete forms on your mobile device, it's likely due to the website not being fully optimized for all mobile device configurations (eg, varying screen/text sizes, browsers). We recommend completing forms on a desktop computer. Alternatively, you may complete forms through our website here, or download, print and upload forms using the file uploader.

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Forgot Password: If you have forgotten your username or password, use the 'Forgot' features on Patient Ally to recover your information. Note that your username is different from your email address when logging in.

 

Log in issues: If you are still unable to log in, clearing your browser cache may resolve any issues.​ Otherwise, contact us to confirm your information (e.g. spelling of name, email address, date of birth, etc.) is correct, or to reset your enrollment:  (760) 650-2290 option 7. ​If you need to an alternative means to complete our intake paperwork, submit your information through our website instead under the Forms tab. 

 

Patient Ally Technical Support: For other technical issues, you can call Patient Ally's customer service at (888) 747-4255. Technical support is available Monday through Friday, 8 AM–7 PM CST.